Frequently Asked Questions

How long is the lease term?
We offer month to month leases, meaning no contracts and no commitment. Additionally, our facilities offer discounts for long term storage, so if you know the amount of time you will be storing you can save by prepaying your rent.

When can I get to my belongings?
We are open 7 days a week. Please select a location for hours and features.

Will my belongings be safe?
To keep your belongings safe and secure, we offer state-of-the-art security that includes 24-hour videotaped surveillance, electronic gate access, good lighting and individual door alarms.

Do you provide insurance?
We provide tenant insurance through SecureLease. We highly recommend you purchase insurance to protect your items.

What is an administration fee?
An administration fee is a one-time fee that is charged at the time of move-in to set up your account and process your lease paperwork. All of our sites charge a one-time $25 administration fee.

How much notice do I need to give to move out?
We require 10 days written notice prior to your anniversary date to move out. Full details on the vacating policy will be provided for you at the time of move-in.

Do you prorate my move out?
Billing is done on the anniversary of your move-in date. Rent is never prorated or refunded. Tenants must vacate the storage unit no later than the anniversary date in order to avoid being charged for the next month.

Do you offer boxes and packing supplies?
We offer a wide variety of store merchandise including boxes and packing supplies. You may also have materials shipped to your door from our Online Store.

What is an On-Site Manager?
On-Site Managers live in an apartment on the facility grounds.

Are drive-up units available?
Some of our facilities offer the convenience of drive-up units that allow you to load and unload your storage items directly from your vehicle into your unit.

What are climate controlled units?
Some of our facilities offer climate controlled units to protect your belongings from extreme weather conditions. Temperatures vary by climate and region.

Can I store a RV/Camper/Car/Boat?
We offer RV/Camper/Car/Boat storage.

Are there moving trucks available?
Various locations offer moving trucks and some of our facilities offer a FREE truck at move-in. Please contact your facility for full details.

How can I make a payment?
Payments can be processed by mail, in person or through our website. You may also arrange to have your payment be automatically deducted from your credit card.

Are the facility details provided on the website standard for all Storage Solution stores?
Unit sizes provided are approximate. Unit features, pricing and availability vary by facility. All discounts and coupons are subject to terms and conditions based upon location and unit size.

What are the terms and conditions of this site?
Storage Solutions make no warranties on this site and its terms are subject to change at any point in time. Storage Solutions is not responsible for technical difficulties of any sort including a network failure or delayed connection. In addition, Storage Solutions will not be held accountable for the use or content of any websites accessed through or provided by this site.

Did we answer your questions?
Please feel free to contact a facility near you or email for additional information.